I love the product (ordered before) but it came very late. Contacted customer service to inquire about when it is arriving. No reply. Won’t be ordering again
I waited 5 weeks for my diar,the backpage is bent
Hi, the quality of the books was great. Response time on queries is very slow, and I am still sitting with Elme Slabbert's diary in my possession. After numerous emails there was no pick-up yet from the courier.
Enjoying my journal every day! Love the layout and design. Very practical. Would highly recommend Lady Lea!
Thank you so much — we love hearing that you’re enjoying your journal every day! We’re really glad the layout and design are working well for you, and we truly appreciate the recommendation.
Extremely poor service. I placed an order for Christmas gifts on 27 November. I had no communication from the company to notify me that I will not be receiving my order before 25 December. I had to follow up, repeatedly. I only received the shipment on 30 December, with 2 mugs short (which I still have not received 8 January 2026). I suggest that you close your orders for Christmas in the beginning ofNovember , to ensure that all your customers have received their orders in time.
We sincerely apologise for the experience you had — it was not the standard of service we aim to deliver, and you are right to be disappointed.
Your order was placed during our peak Christmas production period, and while that is not an excuse, it is our responsibility to communicate clearly when delays occur. We failed to do that in your case, and we are truly sorry that you had to follow up repeatedly and that your gifts did not arrive in time for Christmas. That should never have happened.
We also apologise for the missing mugs and the inconvenience of having to wait even longer for items that should have been delivered with your original order. This has been escalated internally and will be resolved as a matter of priority.
Your feedback about closing or limiting Christmas orders earlier is valid, and it is something we are already implementing for future festive seasons to prevent this from happening again.
Thank you for taking the time to share your experience. We value every customer and every order, and we are committed to improving both our communication and our turnaround times so that this situation is not repeated.
— Hey Leah Studio / LadyLeas
