Enjoying my journal every day! Love the layout and design. Very practical. Would highly recommend Lady Lea!
Thank you so much — we love hearing that you’re enjoying your journal every day! We’re really glad the layout and design are working well for you, and we truly appreciate the recommendation.
Extremely poor service. I placed an order for Christmas gifts on 27 November. I had no communication from the company to notify me that I will not be receiving my order before 25 December. I had to follow up, repeatedly. I only received the shipment on 30 December, with 2 mugs short (which I still have not received 8 January 2026). I suggest that you close your orders for Christmas in the beginning ofNovember , to ensure that all your customers have received their orders in time.
We sincerely apologise for the experience you had — it was not the standard of service we aim to deliver, and you are right to be disappointed.
Your order was placed during our peak Christmas production period, and while that is not an excuse, it is our responsibility to communicate clearly when delays occur. We failed to do that in your case, and we are truly sorry that you had to follow up repeatedly and that your gifts did not arrive in time for Christmas. That should never have happened.
We also apologise for the missing mugs and the inconvenience of having to wait even longer for items that should have been delivered with your original order. This has been escalated internally and will be resolved as a matter of priority.
Your feedback about closing or limiting Christmas orders earlier is valid, and it is something we are already implementing for future festive seasons to prevent this from happening again.
Thank you for taking the time to share your experience. We value every customer and every order, and we are committed to improving both our communication and our turnaround times so that this situation is not repeated.
— Hey Leah Studio / LadyLeas
Quality not that great with the binding side. And to be honest we waited way to long, I feel you could have put something on the website or just a email to explain about broken printer etc. I will think twice before buying again and I have supported a few times already
Thank you for being honest with us — we really do appreciate it, even when it’s difficult to hear.
We are truly sorry that the binding quality did not meet your expectations. That is not acceptable, and it’s especially disappointing after you waited so long for your order. You trusted us with something important, and we did not deliver it at the level we should have.
You are also absolutely right about the lack of communication. We should have sent out a clear email and posted updates on our website when production problems occurred. Not doing so left customers in the dark, and that is something we are actively correcting so it never happens again.
We value that you have supported us before, which makes this even more painful — loyal customers deserve better, not uncertainty or frustration. Please know this feedback is being taken seriously and is already shaping how we handle peak seasons and machine downtime in the future.
We are sorry that we let you down, and we hope we will have the chance to earn back your trust.
— Hey Leah Studio / LadyLeas
Nice layout.
Pretty.
Thank you so much — we’re really glad you like the layout and design. We truly appreciate you taking the time to share that with us.
Work are of high quality, thank you
Thank you so much — we’re really glad you like the layout and design. We truly appreciate you taking the time to share that with us.
